BOOKING Policies


100% Confirmation and Payment
Full payment equals full confirmation.

High & Mid Season Booking & Payment Policy:
A 10% deposit payment will be required to hold a booking. Full payment is required 14 days prior to arrival date. Bookings may be lost if FULL payment has not been received within 2 weeks from accommodation date. 

Christmas Season Booking & Payment Policy: 
Booking must be a minimum of 4 nights. 30% deposit is required to confirm a booking, deposit non refundable if others are not agreed with Kinondo Kwetu. Balance due 8 weeks prior to accommodation date. Cancellation within 45 days of accommodation date is chargeable at 80% of total invoice. Credit facilities need to be applied for separately, and are strictly 30 days.

All cancellations must be done in writing
Cancellations are only effective on receipt of written notification. Deposits are non-refundable.

Cancellation and reduction in numbers policy  
Departure your 10% deposit is forfeited. If your cancellation is made after your final payment is due, the below charges will be levied as a percentage of the booking:

Between 60 & 45 days, 15% of the total costs will be charged (except High Season).

Between 44 & 30 days, 25% of the total cost will be charged.

Between 29 & 22 days, 50% of the total cost will be charged.

Between 21 days & a ‘No Show’, 80% of the total costs will be charged. 

Clients are required to take travel insurance upon confirmation of a booking in order that cancellations can be claimed in legitimate circumstances.

Whilst the company uses its best endeavors to ensue that all anticipated accommodation is available as planned, there shall be no claim whatsoever against the company for a refund either in whole or a part, if any accommodation or excursion is unavailable, or the passenger was unable to use this service. 


You must take out comprehensive insurance cover before travel for cancellation, medical expense, personal baggage and money.